Expedients > Fitxa - Mi aplicación ASP.NET

Details of establishment

Day in question

Time

Company or entity complained of *

Street type *

Street *

Number *

Number (end)

Flat

Letter

Letter (end)

Door

Postcode *

District *

Town/City *

Province *

Country *

CIF (corporate tax ID nº)

Tel.

Details of the consumer

First surname *

Second surname

Name *

ID type

ID *

Street type *

Street *

Number *

Number (end)

Flat

Letter

Letter (end)

Door

Postcode *

Town/City *

Province *

Country *

Tel. *

Email *

Query*

Maximum 4000 characters

First surname *

Second surname

Name *

Briefly explain the reason for your request*

Maximum 4000 characters

Tel. *

Times when you can take a call

Once you have submitted your request, we will phone you in the time band you indicate to arrange a day and time. *

Email *

Details of the consumer

Details of the company

Year *

/ O /

Code *

Complaint

Complaint details and circumstances *

Maximum 4000 characters

Consumer request *

Maximum 4000 characters

Quantity to claim *

Documents required for submitting a claim or complaint:
- Claim or complaint raised in advance with the company. A period of 30 days must have lapsed since you raised the claim or complaint, or you must have received a written reply from the company. - Registered post with acknowledgement of receipt, stamped letter of complaint or claim and proof of posting the letter. - Company's reply, if there is one. - Spanish national ID card, foreign resident tax number or passport number. - If the person raising the claim or complaint is not the holder of the invoice or the recipient of the service concerned, we shall require signed authorisation from the holder and a photocopy of the holder's Spanish national ID card. - Completed letter of complaint or claim. - Any other documents that confirm the claim or complaint (invoices, contracts, plane tickets, etc.)

Documents provided *

To send the necessary documentation, click on the type of document and attach the file.

Supported formats are jpeg, jpg and pdf. The size of each file cannot exceed 5 MB.

Sections marked with an asterisk (*) are mandatory.

Previous complaint to the company*

Stamped claim form, email with acknowledgement of receipt, registered letter, burofax (max. 2 files)

Identifier*

DNI, NIE, passport, signed authorization of representatives (max. 3 files)

Invoice or document proving the consumption relationship*

Contract, invoice, ticket, delivery note, signed quotation, reservation document, transport ticket, amount on account... (max. 4 files)

Company response (max. 1 file)

Other documentation

Receipts of payments, others (max. 4 files)

Suprimeix

If some of the files cannot be uploaded, they can also be sent to:

Oficina Municipal de Información al Consumidor

Ronda Sant Pau, 43 – 45, bajos, 08015 Barcelona

• In person with previous appointment: https://ajuntament.barcelona.cat/omic/en/procedures/prior-appointment

• Through the General Registry of the Barcelona City Council at any Citizen Help and Information Office (OAC)

Sections marked with an asterisk (*) are mandatory

I accept the OMIC may send me a satisfaction questionnaire on my claim of complaint.

I have read the information on data protection and accept the terms and conditions of use.
You are hereby informed under the data protection regulations and by processing this document that you give consent to Barcelona City Council to use your personal data (under the powers/LOPD file 072 - Consumer Claims and Complaints) for the purposes of managing and processing consumer-related complaints, allegations, claims and consultations (0216 processing) that are legally justified on the basis of the interested party’s consent Your data may be transferred to the company your claim or complaint is against or to another competent entity for the same purpose. You have the right to access, rectify and remove your data, in addition to other rights concerning data. You can find additional information on data processing and protection at www.bcn.cat/ajuntament/protecciodades
We hereby inform you, under the provisions of Act 34/2002 of 11 July on the information society, that by completing the email and mobile phone fields you are authorising us to use these media for communications directly related to the purposes described above.

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