Details of establishment
Details of the consumer
Times when you can take a call


Documents required for submitting a claim or complaint:
- Claim or complaint raised in advance with the company. A period of 30 days must have lapsed since you raised the claim or complaint, or you must have received a written reply from the company. - Registered post with acknowledgement of receipt, stamped letter of complaint or claim and proof of posting the letter. - Company's reply, if there is one. - Spanish national ID card, foreign resident tax number or passport number. - If the person raising the claim or complaint is not the holder of the invoice or the recipient of the service concerned, we shall require signed authorisation from the holder and a photocopy of the holder's Spanish national ID card. - Completed letter of complaint or claim. - Any other documents that confirm the claim or complaint (invoices, contracts, plane tickets, etc.)
Documents provided
Files must be under 2MB. Allowed types: jpg pdf. 5 files maxim.
Where the documents have to be sent to
Documents may be sent by post, fax or email (in PDF, DOCX or JPG format), or delivered in person to staff at OMIC
Oficina Municipal de Informació al Consumidor
Ronda Sant Pau, 43 – 45, bajos, 08015 Barcelona
Fax: 93 402 78 27
If a claim is forwarded to the Consumer Arbitration Board, the consumer expressly states that he/she will abide by system.
Sections marked with an asterisk (*) are mandatory
I accept the OMIC may send me a satisfaction questionnaire on my claim of complaint.
I have read the information on data protection and accept the terms and conditions of use.
You are hereby informed under the data protection regulations and by processing this document that you give consent to Barcelona City Council to use your personal data (under the powers/LOPD file 072 - Consumer Claims and Complaints) for the purposes of managing and processing consumer-related complaints, allegations, claims and consultations (0216 processing) that are legally justified on the basis of the interested party’s consent Your data may be transferred to the company your claim or complaint is against or to another competent entity for the same purpose. You have the right to access, rectify and remove your data, in addition to other rights concerning data. You can find additional information on data processing and protection at
We hereby inform you, under the provisions of Act 34/2002 of 11 July on the information society, that by completing the email and mobile phone fields you are authorising us to use these media for communications directly related to the purposes described above.
Your procedure has been done successfully. Your registration number is: [[0]]